Frequently Asked Questions
Everything you need to know about your custom order and delivery.
How long does it take to manufacture a custom doll?
Each doll is handcrafted to your specific measurements and aesthetic preferences. Typically, the production process takes 10-15 business days before the item is ready for quality inspection and shipping.
Is the packaging discreet?
Yes, we prioritize your privacy. All orders are shipped in plain, unmarked boxes with no mention of the contents or our brand name on the outer label. The sender will be listed as a generic logistics company.
What materials are used for the dolls?
We use high-grade medical TPE and premium silicone to ensure a realistic texture and durability. All materials used are skin-safe, hypoallergenic, and rigorously tested for quality.
Do you offer international shipping?
We ship worldwide to most countries. Shipping times vary by location, but most international orders arrive within 7-14 business days after production is complete. Customs duties may apply depending on your local regulations.
What is your return policy?
Due to the intimate nature of our products and hygiene regulations, we cannot accept returns once the product has been opened or used. However, if your order arrives damaged or with manufacturing defects, please contact us within 48 hours for a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select cryptocurrencies. All transactions are encrypted and processed through secure payment gateways to ensure your data is safe.